1. About This Privacy Policy

This Privacy Policy explains how Aussie Remote Operations Pty Ltd (ABN 84 695 192 897), trading as AMOS – Australian Managed Offshore Solutions, collects, holds, uses, discloses and protects personal information.

It applies to people who interact with AMOS, including:

• AMOS Talent Network members and applicants;

• Virtual Assistants and other remote professionals;

• prospective and existing clients;

• business representatives;

• website visitors;

• people requesting introductions to talent;

• contractors and service providers; and

• other individuals who communicate with AMOS.

AMOS is committed to handling personal information responsibly and transparently.

Where the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply to AMOS, personal information will be handled consistently with those requirements. AMOS may also adopt these privacy standards as good business practice where a particular legal requirement does not apply.

2. What Personal Information We May Collect

Depending on how you interact with AMOS, we may collect information such as:

• full name;

• email address;

• telephone number;

• country, region or general location;

• professional photograph;

• employment history;

• CV or résumé information;

• qualifications and certifications;

• professional skills and experience;

• software and systems knowledge;

• industry experience;

• work availability;

• preferred working hours;

• portfolio links and work samples;

• LinkedIn or other professional profile links;

• introduction videos;

• references and referee details;

• business and company information;

• enquiries and correspondence;

• membership and subscription information;

• payment-related records;

• profile preferences;

• business introduction requests; and

• information reasonably required to administer AMOS services.

Where verification is undertaken, AMOS may also collect information reasonably required to confirm identity, experience, references or professional claims.

AMOS will aim to collect only information reasonably necessary for its business activities and services.

3. Sensitive Information

In some circumstances, AMOS may receive information that is treated as sensitive information under Australian privacy law.

This may include information relating to matters such as:

• criminal history checks;

• health information where legitimately required for a particular role or process;

• racial or ethnic origin where voluntarily provided or otherwise lawfully collected; or

• other information legally classified as sensitive information.

AMOS will not intentionally collect sensitive information unless it is reasonably necessary for a legitimate purpose and collection is permitted by applicable law.

Where consent is required, AMOS will seek appropriate consent.

4. How We Collect Personal Information

AMOS may collect personal information directly from you when you:

• submit an AMOS Talent Network application;

• create or update a professional profile;

• purchase a membership;

• submit a CV, résumé, portfolio or introduction video;

• participate in an interview or verification process;

• provide references or referee details;

• complete an online form;

• contact AMOS by telephone, email, website or social media;

• request an introduction;

• enquire about AMOS services;

• become an AMOS client; or

• otherwise communicate or interact with us.

We may also receive information from:

• referees nominated by you;

• businesses seeking remote professionals;

• recruitment or verification providers;

• payment processors;

• technology and administration providers;

• publicly available professional sources; or

• another person where you have authorised them to provide the information.

Where practicable and appropriate, AMOS will collect personal information directly from the individual concerned.

5. Why We Collect and Use Personal Information

AMOS may collect, hold, use and disclose personal information for purposes including:

• administering AMOS Talent Network memberships;

• creating and maintaining professional talent profiles;

• reviewing applications;

• matching remote professionals with business requirements;

• facilitating business introduction requests;

• conducting interviews and verification activities;

• checking references where authorised;

• administering membership payments and subscriptions;

• providing recruitment and managed workforce services;

• communicating with members, applicants and clients;

• responding to enquiries;

• managing profile updates;

• promoting selected Talent Network profiles;

• operating Talent Spotlight and Featured Talent activities;

• maintaining service quality and security;

• preventing fraud, misuse or unauthorised activity;

• managing complaints;

• meeting legal and regulatory obligations; and

• improving AMOS services and business systems.

Personal information will not be used for an unrelated purpose unless permitted by law or appropriate consent has been obtained.

6. Public Talent Profiles

AMOS Talent Network members may choose to have approved professional information displayed publicly or made discoverable to businesses through the AMOS website and related Talent Network services.

Public profile information may include:

• first name and professional display name;

• professional photograph;

• general location or country;

• professional headline;

• skills and service categories;

• industry experience;

• qualifications and certifications;

• software knowledge;

• employment or professional experience;

• availability;

• portfolio links;

• LinkedIn or other professional links;

• introduction videos;

• verification or profile status; and

• other professional information approved for publication.

AMOS will aim to distinguish information intended for public display from information collected for private administration, verification or contact purposes.

Members are responsible for ensuring that information submitted for public display is accurate and suitable for publication.

7. Private Information and Protected Contact Details

AMOS does not intend to publicly display a member's private contact information simply because they hold a Talent Network membership.

Information such as a member's:

• personal email address;

• personal telephone number;

• residential address;

• identity documents;

• payment information;

• private reference information;

• verification records; and

• other information identified as private

will generally be kept separate from the public Talent Network profile unless the member has authorised publication or disclosure and it is appropriate to do so.

Where possible, businesses interested in a member will be directed through the AMOS Request an Introduction process rather than being given unrestricted access to private contact details.

This allows businesses to discover professional talent while helping AMOS protect members’ private contact information.: businesses can discover professional talent without AMOS unnecessarily exposing members' private information.

8. Business Introduction Requests

When a business requests an introduction to a Talent Network member, AMOS may collect information including:

• the business representative's name;

• company or business name;

• email address;

• telephone number;

• role or type of support required;

• expected hours;

• proposed start date;

• reason for the introduction request; and

• other information reasonably necessary to understand the enquiry.

AMOS may use this information to:

• assess the introduction request;

• contact the business;

• contact the relevant Talent Network member;

• determine whether another member may be more suitable;

• provide recruitment or managed workforce information where relevant; and

• facilitate communication between the parties.

AMOS will not automatically disclose all private information held about a member merely because a business has submitted an introduction request.

Where the Privacy Act applies, use or disclosure of personal information for another purpose is subject to the limits in APP 6, including consent and other permitted circumstances. OAIC

9. Verification, References and Background Checks

Where a member participates in an AMOS verification process, AMOS may collect and review information reasonably necessary for that process.

Depending on the verification level or role, this may include:

• identity information;

• professional history;

• qualifications;

• employment experience;

• interview information;

• communication assessment information;

• references and referee responses;

• role-specific assessment results;

• professional presentation information; and

• other relevant supporting information.

Some verification processes may involve third-party service providers.

Where a reference check or background check is required, AMOS may notify the member of the information being requested and the purpose of the check.

Sensitive information will only be collected where appropriate and permitted by law.

Verification information is not necessarily published in full. Public profiles may instead display an approved AMOS verification status or badge.

10. Payments and Subscription Providers

AMOS may use third-party payment providers, including providers such as Stripe, PayPal or other authorised payment platforms, to process Talent Network membership payments.

AMOS does not need to collect or store a member's complete card number where payment information is processed directly by the payment provider.

AMOS may receive and retain payment-related information such as:

• member name;

• billing email;

• payment status;

• membership plan;

• subscription status;

• transaction identifier;

• payment date;

• renewal date;

• cancellation status; and

• other information required to administer the membership.

Payment providers handle information under their own privacy and security arrangements.

Where personal information is collected or disclosed through a third-party provider, AMOS should take reasonable steps appropriate to the circumstances to protect that information. APP 11 requires reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

11. Service Providers and Technology Systems

AMOS uses third-party service providers and technology platforms to operate its business, Talent Network and managed workforce services.

Depending on the service being used, these providers may assist with:

• website hosting and website forms;

• cloud storage and document management;

• email and business communications;

• customer relationship management;

• recruitment and candidate administration;

• payment processing;

• accounting and financial administration;

• identity, reference or background checking;

• marketing and social media;

• analytics and website performance;

• cybersecurity and access control; and

• other operational functions.

AMOS may provide these providers with personal information where reasonably necessary for them to perform services for AMOS.

Where appropriate, AMOS takes reasonable steps to select and manage providers in a manner consistent with its privacy and security obligations.

12. Overseas Talent and Cross-Border Information

AMOS operates an international remote talent network and works with remote professionals and service providers who may be located outside Australia.

As a result, personal information may in some circumstances be disclosed to overseas recipients.

Overseas recipients may include:

• remote professionals involved in authorised business operations;

• recruitment or verification providers;

• technology and cloud service providers;

• payment and administration providers; and

• other service providers required to deliver AMOS services.

Countries in which overseas recipients may be located can vary according to the service, member or provider involved. AMOS currently works extensively with remote professionals in the Philippines, and other countries may be involved as the Talent Network develops.

Where practicable, AMOS will provide additional information about likely overseas recipients or countries where this is relevant to the particular service or collection of information.

Where Australian privacy law applies, AMOS will take reasonable steps required in the circumstances before disclosing personal information to an overseas recipient.

OAIC guidance requires an APP privacy policy to state whether overseas disclosures are likely and, where practicable, identify the countries in which recipients are likely to be located. OAIC

13. Marketing and Communications

AMOS may communicate with members, applicants, clients and other contacts about:

• membership administration;

• profile updates;

• introduction requests;

• service announcements;

• relevant opportunities;

• AMOS services;

• Talent Network updates;

• events, resources or promotions; and

• other communications reasonably related to the person's relationship with AMOS.

Where required, AMOS will obtain appropriate consent before sending commercial electronic marketing communications.

Marketing emails or messages sent by AMOS will identify AMOS and provide a reasonably simple way to unsubscribe.

A person may opt out of marketing communications at any time. Operational or transactional communications that are necessary to administer an active membership, payment, enquiry or service may still be sent where appropriate.

Australian spam rules generally require commercial electronic messages to have consent, identify the sender and provide a functional unsubscribe mechanism. ACMA

14. Cookies, Website Analytics and Online Activity

The AMOS website may use cookies and similar technologies to support website functionality, security, performance and analytics.

Depending on the technology used, information collected may include:

• browser or device information;

• approximate location derived from technical information;

• pages visited;

• referral source;

• time spent on pages;

• interactions with website features;

• form activity;

• IP address; and

• other technical usage information.

AMOS may use website analytics and similar tools to understand how visitors use the website, improve page performance, measure marketing activity and maintain website security.

Some third-party platforms may place or access cookies or similar technologies in accordance with their own privacy practices.

Where consent is required by applicable law for a particular technology or use, AMOS will take reasonable steps to obtain that consent.

Visitors may also be able to manage certain cookies through their browser or device settings.

15. Security and Storage of Personal Information

AMOS takes reasonable steps appropriate to its operations to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

Security measures may include:

• controlled user access;

• password and authentication controls;

• role-based permissions;

• secure cloud systems;

• confidentiality obligations;

• staff and contractor access restrictions;

• security procedures;

• record-management processes;

• system monitoring; and

• other technical and organisational safeguards.

Not every security risk can be completely eliminated, but AMOS aims to maintain safeguards appropriate to the nature and sensitivity of the information it holds.

Where personal information is no longer required for a lawful business purpose, AMOS will take reasonable steps to destroy or de-identify it where required by applicable law.

OAIC guidance under APP 11 specifically covers reasonable technical and organisational security measures and the destruction or de-identification of information that is no longer needed.